Widerrufsrecht
Return & Refund Policy
At LOVENA SHOP, your satisfaction is important to us. If you're unhappy with your order for any reason, please contact us. We'll do our best to find a solution for you.
We hope you love everything you order! However, if you're not completely satisfied with your purchase, we're here to help with returns, exchanges, and refunds.
Please contact our customer service team at lovenashopfit@gmail.com. We'll do our best to assist you.
Order Cancellation
You may request to cancel your order at any time before it has been shipped. Once an order has been shipped, it can no longer be canceled through our regular cancellation process.
Orders typically require 1–5 business days for processing before shipment.
If your order has already shipped, you may contact us to request a return or exchange after delivery.
Email: lovenashopfit@gmail.com
Return Process
1. Contact Our Customer Service
Before returning any part of your order, please email lovenashopfit@gmail.com, indicating the item(s) you would like to return and the reason for your request.
2. Receive Return Instructions
Our customer service team will respond with available solutions and return instructions within 1–2 business days.
Once you receive our instructions, securely package the item(s), preferably using the original packaging.
3. Ship Your Return
Take your package to your local post office or an approved shipping carrier and send it to the return address provided by our customer service team.
4. Refund Processing
Once your return is received and inspected, most approved returns will be processed within 5 business days.
Approved refunds will be issued to the original payment method. You will receive a confirmation email once your refund has been processed.
Please allow an additional 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Return Conditions
1. 30-Day Return Window
You have 30 days from the delivery date to request a return or exchange.
Please contact our customer service team within this period if you would like to return or exchange an item.
2. Original Condition
Returned items must be unused, unwashed, undamaged, and unaltered, with their original packaging.
Items that show signs of wear, washing, damage, or alteration may not be eligible for return, except where required by applicable consumer protection laws.
3. Non-Returnable Items
Items specifically marked as non-returnable or final sale may not be eligible for return, subject to applicable consumer protection laws.
4. Return Authorization
Please contact us before sending any items back.
Returns sent without prior communication may experience processing delays.
5. Incorrect Size Selection
If you ordered the wrong size, please contact us to request a size exchange.
We may offer a size exchange at no additional product cost, subject to availability.
For exchanges requested due to incorrect size selection, customers are generally responsible for the return shipping costs.
Once the original item has been received and inspected, we will arrange shipment of the replacement size.
If you are unsure about sizing before purchasing, please contact us for assistance.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information.
If an order is returned or lost due to an incorrect or incomplete address provided at checkout, additional shipping charges may apply, depending on the circumstances and applicable law.
7. Incorrect Return Items
Please carefully check your return package before shipping.
LOVENA SHOP is not responsible for items that were not purchased from our store and were sent to us by mistake.
8. Refunds for Canceled Orders
If your order is successfully canceled before shipment, we will process a refund to your original payment method.
9. Lingerie and Intimate Apparel
For hygiene and safety reasons, opened or worn intimate apparel, including panties, lingerie, and swimwear, may not be eligible for return or exchange.
Items must meet the applicable hygiene and return conditions.
These restrictions do not affect any mandatory consumer rights, including rights relating to defective, damaged, or incorrectly supplied products.
Shipping Fees and Refunds
Original shipping fees and optional shipping protection charges are generally non-refundable, except where required by applicable law.
If the return is due to a change of mind, incorrect size selection, or another reason unrelated to a product defect or an error made by LOVENA SHOP, customers are generally responsible for the return shipping costs.
If you receive an incorrect, damaged, or defective item due to an error on our part, please contact us.
For approved claims involving our error, we will cover the reasonable return shipping costs or provide another appropriate solution at no additional return shipping cost to you.
Return Address
Please contact our customer service team at:
Our team will provide the appropriate return address and instructions within 1–2 business days.
Important: Please do not send your return to the address printed on your original shipping package.
That address may not be our designated return facility, and sending items there may delay or prevent your return from being processed.
Additional Information
Return shipping costs may vary depending on your location and the shipping carrier you select.
All returns, exchanges, and refunds are subject to applicable consumer protection laws.
Nothing in this policy limits any mandatory statutory rights available to customers.
For assistance, please contact us at:
Thank you for shopping with LOVENA SHOP.