Política de privacidad
At LOVENA SHOP, we value your privacy and are committed to handling your personal information responsibly.
This Privacy & Security Policy explains how we collect, use, store, and share personal information when you visit our website, browse our collections, make a purchase, or contact our customer support team.
Our website is powered by Shopify, which provides the technology used to operate our online store.
1. Privacy Policy
1.1 Collection of Personal Information
When you visit LOVENA SHOP or make a purchase, we may collect certain personal information to provide a smooth and personalized shopping experience.
This information may include:
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Your name and email address.
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Billing and shipping addresses.
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Phone number.
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Payment and transaction information.
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Account details and shopping preferences.
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Products viewed, added to your cart, or purchased.
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Device information, browser type, and IP address.
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Your interactions with our website and customer service.
Some information is provided directly by you, while other information may be collected automatically through cookies and similar technologies.
Payment information is processed through our payment service providers. We do not need to store your complete payment card details directly to fulfill your order.
1.2 How We Use Your Personal Information
We use personal information to operate our store and improve your shopping experience.
This may include:
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Processing and confirming orders and payments.
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Arranging shipping and delivery.
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Sending order confirmations and tracking updates.
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Providing customer support.
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Managing returns, exchanges, and refunds.
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Responding to questions, requests, and complaints.
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Improving our website, collections, and services.
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Personalizing your shopping experience.
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Preventing fraud and unauthorized transactions.
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Sending promotional communications where permitted by law.
We process personal information for appropriate business and legal purposes, depending on the circumstances and applicable privacy regulations.
1.3 Email and Customer Communications
We may contact you regarding your orders, account, or customer service requests.
These communications may include:
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Order confirmations.
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Payment confirmations.
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Shipping and delivery updates.
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Order changes or cancellations.
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Return and refund notifications.
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Responses to customer service inquiries.
The frequency of these messages depends on your purchases and interactions with LOVENA SHOP.
We may also send promotional emails, product updates, and special offers when permitted by applicable law.
You can unsubscribe from promotional emails at any time using the unsubscribe link included in those messages.
Unsubscribing from marketing communications will not prevent us from sending essential transactional messages related to your orders.
For assistance, contact lovenashopfit@gmail.com.
1.4 Cookies and Similar Technologies
LOVENA SHOP uses cookies and similar technologies to help our website operate and improve the shopping experience.
Cookies are small files stored on your browser or device when you visit a website.
Depending on your settings and the services we use, these technologies may help us:
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Remember shopping cart items.
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Maintain account sessions.
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Save certain preferences.
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Understand website traffic and performance.
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Improve navigation and usability.
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Measure the effectiveness of marketing campaigns.
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Deliver personalized content or advertising where permitted.
Some cookies are necessary for the website to function, while others may relate to analytics, advertising, and personalization.
You can manage cookies through your browser settings and, where available, through the privacy controls on our website.
Disabling certain cookies may affect some website features.
1.5 Children's Privacy
LOVENA SHOP is intended for customers who are legally permitted to use our services and make purchases.
We do not knowingly collect personal information from children in violation of applicable privacy laws.
If you believe a child has provided personal information to our store without appropriate authorization, please contact us at lovenashopfit@gmail.com.
We will review the request and take appropriate action in accordance with applicable law.
1.6 Processing and Retention of Information
We process personal information when reasonably necessary to provide our services, fulfill orders, comply with legal obligations, protect our business, and support legitimate operational activities.
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal requirements.
Retention periods may vary depending on the type of information, business needs, and legal obligations.
1.7 Your Privacy Rights
Depending on your location, you may have rights concerning the personal information we hold about you.
These may include the right to:
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Request access to your personal information.
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Request corrections to inaccurate information.
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Request deletion of eligible personal information.
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Request a copy of certain personal information.
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Withdraw consent where processing is based on consent.
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Object to or restrict certain processing activities.
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Opt out of certain forms of targeted advertising or data sharing.
These rights may be subject to exceptions under applicable law.
To submit a privacy request, contact us at:
We may need to verify your identity before processing a request.
1.8 Marketing Preferences
We want our communications to be relevant and useful.
If you subscribe to LOVENA SHOP marketing emails, you may receive information about new arrivals, promotions, featured collections, and special offers.
You may unsubscribe at any time using the link provided in our marketing emails.
You can also contact our customer service team to request assistance with your communication preferences.
2. Data Security
2.1 How We Protect Your Information
Protecting customer information is important to LOVENA SHOP.
Our online store operates through Shopify, which provides security features designed to support secure online shopping and payment processing.
These include encrypted connections using HTTPS and security measures designed to protect information transmitted through the platform.
We also rely on appropriate administrative and technical safeguards, together with the security practices of our service providers.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
We encourage customers to protect their account credentials and avoid sharing passwords or other sensitive account information.
2.2 Sharing Information With Service Providers
To operate our store, we may share necessary personal information with trusted third-party service providers.
These may include:
Shipping and Delivery Providers
Shipping partners may receive information such as your name, delivery address, email address, and phone number when necessary to deliver your order.
Payment Service Providers
Payment processors and financial institutions process payment information and may use relevant transaction details to authorize payments, prevent fraud, and handle refunds.
Shopify
Shopify provides the e-commerce platform used to operate our website, manage transactions, and support store functionality.
Customer Support and Technology Providers
We may use service providers to help manage customer inquiries, website operations, communications, and technical services.
Marketing and Analytics Providers
Where applicable, we may share certain information with advertising and analytics partners to measure website performance and improve marketing activities.
Such activities are subject to applicable privacy laws and available customer choices.
We do not disclose customer information to unrelated third parties without an appropriate business purpose, legal basis, or other lawful justification.
2.3 International Data Transfers
Because LOVENA SHOP operates online and may serve customers in different countries, personal information may be processed or stored outside your country of residence.
When required by law, appropriate safeguards are used to support the protection of personal information transferred internationally.
2.4 Business Transfers
If LOVENA SHOP undergoes a merger, acquisition, reorganization, sale of business assets, or similar transaction, certain personal information may be transferred as part of that process, subject to applicable privacy laws.
2.5 Customer Account Security
If you create a customer account, you are responsible for keeping your login credentials confidential.
We recommend using a strong password and avoiding the use of the same password across multiple websites.
If you suspect unauthorized access to your account, please contact our customer support team.
3. Changes to This Policy
LOVENA SHOP may update this Privacy & Security Policy to reflect changes in our business operations, services, technology, or applicable legal requirements.
When changes are made, we will update the date displayed at the beginning of this policy.
Where required by law, we may provide additional notice regarding significant changes.
We encourage customers to review this page periodically.
4. Contact Us
If you have questions about this Privacy & Security Policy, how your personal information is handled, or your privacy rights, please contact us.
LOVENA SHOP
Email: lovenashopfit@gmail.com
We will review your request and respond in accordance with applicable legal requirements.