Shipping Policy

At LOVENA SHOP, we want your shopping experience to be as smooth and enjoyable as possible. We understand how exciting it is to receive something new, which is why we work to ensure your orders are prepared and delivered with care.

Please review the information below to learn more about our processing times, shipping options, and delivery procedures.

1. Shipping Information

Delivery times may vary depending on your location, product availability, and the shipping method selected at checkout.

The estimated delivery time consists of two stages:

• Processing Time: 1–5 business days.

• Shipping Time: 7–20 business days, depending on the destination and shipping method.

Business days exclude weekends and public holidays.

Pre-order items may require additional processing time. Any longer preparation periods will be indicated on the product page when applicable.

Please note that delivery estimates are not guaranteed arrival dates.

2. Order Confirmation

Once your order has been successfully placed, you will receive an order confirmation email containing a summary of your purchase, including your items, shipping details, and payment information.

Please review your order confirmation carefully and contact us as soon as possible if you notice any incorrect information.

Customer Support: lovenashopfit@gmail.com

3. Order Processing

After your order is confirmed, we begin preparing your items for shipment.

Standard processing typically takes 1–5 business days.

Some products may require additional preparation time due to availability, high order volumes, or other circumstances.

If your order experiences a significant delay, we will contact you by email with available information.

4. Shipping Methods and Delivery Times

LOVENA SHOP offers shipping options based on the customer's destination and the delivery services available at checkout.

Shipping costs are calculated or displayed before an order is completed.

Shipping to the United States

Shipping Method	Order Value	Shipping Cost	Estimated Delivery
Standard Shipping	Below $79	$7.99	10–20 business days
Standard Shipping	$79 or more	Free	10–20 business days
Express Shipping	Below $258	$29.00	7–10 business days
Express Shipping	$258 or more	Free	7–10 business days

Shipping to Other Countries and Regions

Shipping Method	Order Value	Shipping Cost	Estimated Delivery
Standard Shipping	Below $79	$7.99	10–25 business days
Standard Shipping	$79 or more	Free	10–25 business days
Express Shipping	Below $258	$29.00	7–15 business days
Express Shipping	$258 or more	Free	7–15 business days

Important: These shipping rates, thresholds, and delivery times are proposed settings based on the reference policy. They must be confirmed against LOVENA SHOP's actual shipping arrangements before publication.

Shipping availability may vary by country, region, and product.

5. Shipping Restrictions

Certain products or shipping methods may not be available in all destinations.

If we are unable to ship to your location, the shipping option may be unavailable at checkout or our customer service team may contact you regarding your order.

6. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

You can follow your delivery using the tracking link provided in your shipping confirmation email.

Please allow up to 24–48 hours for tracking information to become available or update after shipment.

If your order contains multiple items, they may occasionally be shipped separately.

In such cases, you may receive more than one shipping confirmation.

7. Delivery Delays

While we aim to ensure timely delivery, occasional delays may occur due to circumstances outside our control, including:

• Customs inspections.

• Weather conditions.

• Carrier disruptions.

• Public holidays.

• High shipping volumes.

• Incorrect or incomplete shipping information.

If your order is significantly delayed, please contact our support team.

We will help you review the available tracking information and determine the appropriate next steps.

8. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other charges depending on the destination.

Any applicable charges and the party responsible for paying them should be disclosed at checkout or otherwise clearly communicated before purchase, in accordance with applicable law.

9. Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before completing your purchase.

If you notice an error, contact us as soon as possible at lovenashopfit@gmail.com.

Once an order has been shipped, address changes may not be possible.

Additional shipping fees resulting from incorrect information may apply where legally permitted.

10. Missed Deliveries

If a delivery attempt is unsuccessful, the shipping carrier may provide instructions for rescheduling delivery or collecting your package from a designated location.

Please follow the carrier's instructions or contact our customer support team if you need assistance.

11. Lost or Damaged Packages

If your package appears to be lost, arrives damaged, or has not been delivered despite being marked as delivered, please contact us.

Include your order number and a brief description of the issue.

Our customer support team will review the situation and help determine an appropriate resolution.

Nothing in this policy limits your rights under applicable consumer protection laws.

12. Contact Us

For questions about shipping, delivery times, or tracking your order, please contact us.

LOVENA SHOP

Email: lovenashopfit@gmail.com

We appreciate your patience and thank you for shopping with LOVENA SHOP.