Terms of service
OVERVIEW
Welcome to LOVENA SHOP.
This website is operated by LOVENA SHOP. Throughout the site, the terms "we," "us," and "our" refer to LOVENA SHOP.
We provide this website, including its content, products, features, and services, subject to your acceptance of these Terms of Service and other policies referenced on our website.
By visiting our website or purchasing from us, you agree to these Terms of Service.
Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use our Services.
Our online store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and services.
SECTION 1 - ONLINE STORE TERMS
By using this website, you confirm that you are legally permitted to enter into a purchase agreement in your jurisdiction or have the necessary authorization from a parent or legal guardian.
You agree to use our website and products only for lawful purposes.
You must not violate applicable laws, infringe intellectual property rights, or transmit viruses, malware, or harmful code through our website.
We may restrict access to our Services if these Terms are violated, subject to applicable law.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse or cancel orders when there is a legitimate reason, including suspected fraud, unavailable products, payment issues, or violations of these Terms.
Certain information may be transmitted through different networks to operate our Services. Payment information is processed using appropriate security measures provided by our payment partners.
You may not reproduce, copy, distribute, sell, or exploit content from LOVENA SHOP without our prior written permission or another valid legal authorization.
Section headings are provided for convenience and do not affect the interpretation of these Terms.
SECTION 3 - ACCURACY AND TIMELINESS OF INFORMATION
We make reasonable efforts to ensure that the information displayed on LOVENA SHOP is accurate and up to date.
However, occasional errors or omissions may occur.
Product availability, descriptions, prices, and other information may change.
If we identify a significant error affecting your order, we will contact you and provide an appropriate solution in accordance with applicable consumer protection laws.
SECTION 4 - MODIFICATIONS TO SERVICES AND PRICES
Product prices may change without prior notice.
We reserve the right to modify, update, or discontinue products and website features.
Price changes will not ordinarily affect orders that have already been accepted and paid for, except where permitted by applicable law.
We may temporarily suspend parts of our website for maintenance, security, or technical reasons.
SECTION 5 - PRODUCTS AND SERVICES
LOVENA SHOP offers women's fashion, lingerie, intimate apparel, and related products through our online store.
Some products may be available exclusively online and may be offered in limited quantities.
We make reasonable efforts to display product colors, photographs, descriptions, and sizes accurately.
However, colors may appear slightly different depending on your device, screen settings, and lighting conditions.
Customers are encouraged to review product descriptions and size information before purchasing.
Products are subject to availability.
Returns, exchanges, and refunds are governed by our Return & Refund Policy and applicable consumer protection laws.
For hygiene reasons, certain intimate apparel may be subject to specific return conditions, without limiting mandatory statutory rights.
SECTION 6 - BILLING AND ACCOUNT INFORMATION
When making a purchase from LOVENA SHOP, you agree to provide accurate and complete billing, contact, and shipping information.
This includes your name, email address, payment information, and delivery address.
You are responsible for reviewing your order details before completing checkout.
We may contact you if additional information is required to process your order.
We reserve the right to investigate, limit, or cancel orders when reasonably necessary to address suspected fraud, payment authorization issues, or product availability.
If an accepted order cannot be fulfilled, we will provide an appropriate refund or another solution as required by law.
For information about exchanges and refunds, please refer to our Return & Refund Policy.
SECTION 7 - OPTIONAL THIRD-PARTY TOOLS
Our website may provide access to services, features, or tools operated by third parties.
These services may have their own terms, privacy policies, and conditions of use.
We recommend reviewing the relevant policies before using third-party services.
LOVENA SHOP is not responsible for the independent operation of third-party services beyond our legal responsibilities.
SECTION 8 - THIRD-PARTY LINKS
Our website may contain links to third-party websites, applications, or services.
These websites are operated independently and may have different terms and privacy practices.
We do not control the content, security, or availability of external websites.
Before making purchases or providing personal information through third-party services, we recommend reviewing their policies.
Nothing in this section limits responsibilities that cannot legally be excluded.
SECTION 9 - CUSTOMER COMMENTS, REVIEWS AND SUBMISSIONS
We welcome customer feedback, reviews, suggestions, and questions.
By submitting content to our website, you confirm that you have the necessary rights to share it.
You agree not to submit content that is unlawful, defamatory, misleading, abusive, discriminatory, or that infringes the rights of others.
When you voluntarily publish a review or other content, you grant LOVENA SHOP a non-exclusive permission to display and use that content in connection with our business, to the extent permitted by applicable law.
We may moderate or remove content that violates these Terms.
We do not require customers to provide positive reviews, and honest opinions are welcome.
SECTION 10 - PERSONAL INFORMATION
The collection, use, storage, and sharing of personal information through LOVENA SHOP are described in our Privacy Policy.
By using our website, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable privacy laws.
Please review our Privacy Policy for information about cookies, payments, customer accounts, marketing communications, and your privacy rights.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, our website may contain errors relating to product descriptions, prices, promotions, shipping costs, delivery estimates, or availability.
We reserve the right to correct inaccurate information and update website content.
If an error affects an existing order, we will address the situation fairly and in accordance with applicable consumer protection laws.
We may contact you to explain an error and discuss the available options.
SECTION 12 - PROHIBITED USES
You agree not to use LOVENA SHOP or its content for:
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Illegal or unauthorized activities.
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Violating intellectual property rights.
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Harassing, threatening, or discriminating against others.
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Submitting false or misleading information.
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Distributing malware, viruses, or harmful code.
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Attempting unauthorized access to customer accounts or website systems.
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Collecting personal information without authorization.
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Sending spam, phishing messages, or fraudulent communications.
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Interfering with website functionality or security.
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Other activities that violate applicable laws or the rights of third parties.
We may restrict access to our Services when these Terms are violated, subject to applicable law.
SECTION 13 - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We work to provide a reliable shopping experience, but we cannot guarantee that our website will always operate without interruptions, delays, or technical errors.
Certain services may occasionally be unavailable due to maintenance, network issues, or circumstances outside our reasonable control.
To the extent permitted by applicable law, LOVENA SHOP will not be liable for losses arising solely from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability for fraud, willful misconduct, defective products, statutory consumer guarantees, or other responsibilities that cannot legally be excluded.
Your mandatory consumer rights remain protected.
SECTION 14 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our website or intentional violation of these Terms.
This provision does not require customers to compensate LOVENA SHOP for losses caused by our own negligence, misconduct, or failure to meet legal obligations.
SECTION 15 - SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent permitted by law.
The remaining provisions will continue to apply where legally permissible.
SECTION 16 - TERMINATION
These Terms remain applicable while you use our website and Services.
You may stop using our Services at any time.
We may suspend or terminate access when reasonably necessary due to violations of these Terms, security concerns, or unlawful activities.
Termination does not affect rights and obligations arising from purchases already completed, including applicable payment, refund, and consumer protection obligations.
SECTION 17 - ENTIRE AGREEMENT
These Terms of Service, together with the policies referenced on our website, describe the conditions governing your use of LOVENA SHOP.
These may include our:
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Privacy Policy
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Return & Refund Policy
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Shipping Policy
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Other applicable store policies
Nothing in these Terms overrides mandatory consumer protection rights.
SECTION 18 - CHANGES TO TERMS OF SERVICE
LOVENA SHOP may update these Terms to reflect changes in our website, business operations, services, or legal requirements.
When updates are made, the revised version will be published on our website with an updated revision date.
Where required by law, we will provide additional notice or obtain consent before material changes take effect.
Changes will not retroactively remove mandatory rights relating to existing purchases.
We recommend reviewing these Terms periodically.
SECTION 19 - CONTACT INFORMATION
If you have questions about these Terms of Service, your purchases, or our policies, please contact our customer support team.
LOVENA SHOP
Email: lovenashopfit@gmail.com
Our team will assist you with questions regarding orders, products, shipping, returns, and general store information.